Outsourcing has received a lot of attention as a way to reduce costs and improve operational flexibility. Sometimes, however, the best decision a company can make may be to keep the work in-house or to bring it back in-house.The latter is what happened to OneBeacon Insurance Group when the Boston-based subsidiary of White Mountains Insurance Group hired Opus Group LLC to evaluate and redesign its disparate underwriting processes.
After Opus Group re-engineered the insurer's workflow and aggregated data from several underwriting systems into one central repository, the carrier consolidated its call centers, which included bringing an outsourced first-notice-of-loss call center operation back in-house.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access