More than three-fourths (76 percent) of P&C insurers’ chief claim officers rank workforce management as their top claim-related challenge. It was identified along with achieving financial results (54 percent), and effectively integrating and leveraging technology innovations (54 percent) as a top three business issue in a new P&C Claim Officer Survey conducted by Towers Watson.

Two-thirds also said attracting and developing critical-skill workers is their top claim workforce challenge, while 59 percent cited maintaining employee morale as their next biggest challenge.

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