Wisconsin Physician Service Insurance Corp. (WPS), Madison, Wis., implemented Cincinnati-based Cincom Systems Inc.'s Intelligent Document Solutions document automation system. Using Intelligent Document Solutions, WPS streamlined its customer communications process in its contact center, reducing average document generation and claimant call times by more than 40%, document generation user-training time from five to two days and editing time on document models from days to minutes. The result: Cincom's Intelligent Document Solutions enabled WPS to produce up to 25,000 customer documents per day-4.5 million per year.
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