The Xerox name is generally well known. And now, Xerox Corp. may become even more well known in the insurance industry, as it signed a definitive agreement with Affiliated Computer Services Inc. (ACS) to acquire the business process outsourcing (BPO) firm.
ACS has a good position in the insurance space in application and infrastructure maintenance, according to Matt Josefowicz, director of insurance at Novarica, and whether ACS can transfer some of their industry expertise to Xerox, which has not had much to offer the industry in terms of vertical solutions, remains to be seen. “Although Xerox has a lot of document output expertise, they haven't had much success in crafting a meaningful message about their capabilities for insurers,” Josefowicz tells INN. “Perhaps they'll be able to leverage some of ACS' expertise in insurance workflows to expand their position in the industry.”
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