When you profess to be the lowest loss-cost provider, you had better deliver on that claim. Zurich NA is carrying out that value proposition by providing Web-based business intelligence to its large account customers-to help those customers proactively manage their risk and lower their loss costs.Launched in 1998, the extranet, called RiskIntelligence, provides approximately 6,000 Zurich NA's customers-primarily those with a high frequency of workers' compensation claims-with more than 100 standard reports, including data by customer location, type of injury, product line, and size.

"They can see each claim they have with Zurich, they can drill down to adjusters' notes, and they can view their financials," says Marcia Engel, manager of customer information services at the Schaumburg, Ill.-based insurance company.

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