One of the phrases I often hear just before a business takes a step forward in efficiency or innovation is: “Why are you doing that like that?” The phrase can be uttered by an expert in an application sitting next to a novice, and leads to a greater understanding in the novice, and hopefully updated operational guides.

Another valuable time this phrase is uttered is when the designer, architect or business analyst is sat with a novice. In this case it teaches the professionals specifying the system that something that is obvious to them is not always obvious to someone just learning the system.

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