The user experience (UX) in developing systems is usually never overlooked, but it is often given too fast of a run through. While many insurance IT shops may be rushed to get new software out the door, it could all be for naught if the UX is not adequately addressed.
UX is more than just a pretty interface. It’s about the total experience a user has with the application – navigating, interacting, and gaining satisfactory responses. A solid UX will go a long way to boosting end-user productivity, as well as their willingness to even use the system. Extended to customer, it ensures that customers have a positive experience with the company. In fact, the application may be the only point of contact a customer has with an insurer.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access