There are plenty of articles on the age-old problem of aligning insurance business and IT. We tend to process the same tired information—stereotyping each side as obstinate or demanding or unrealistic.

And although information flows are usually designed to help business and IT teams better communicate, we tend to face the same issues over and over. So it was with great relief that I happened across an entry on the Management Information Mix that at first glance had little to do with business and IT alignment, and more to do with art and science.

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