At a business breakfast recently, two clients and I had a roundtable discussion sharing our thoughts about the latest and greatest ideas and experiences in insurance industry technologies, organizational constructs, sourcing options and other topics. There were about 100 years of experience between the three of us. All of us had worked in at least a few organizations; yours truly has worked in more than a few.
At first, the conversation centered on a few recent successes with call centers and what is being done to improve service, speed, outcomes and expenses. We drifted next into shared services and the issue of getting the internal organization to take the first step of trusting their colleagues to deliver. Throughout, there was plenty of discussion around smart-sourcing; using labor arbitrage in the right places to optimize the cost of labor when and where it makes sense. And of course, layered through the breakfast meeting was the topic of technologies, including stock-standard workflow engines, administration systems, business analytics, electronic payments, voice recognition and aerial imagery, just to name a few.
Toward the end of the discussion, we finished our coffee and started to summarize what we all heard and agreed to:
The next time you have a few minutes before the day starts or between meetings, consider this: Does my organization need another new idea that we haven’t thought of, or just better execution of something we already know or have planned?
Steve Discher is an EVP at the Robert E. Nolan Co. a management consulting firm specializing in the insurance industry.
Readers are encouraged to respond to Steve using the “Add Your Comments” box below.
The opinions of bloggers on www.insurancenetworking.com do not necessarily reflect those of Insurance Networking News.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access