In my last blog entry, I talked about justifying a policy administration system (PAS) investment. After making its case, the carrier faces its next major hurdle: How to determine a sequence for its PAS releases. Should it create a roadmap by products, lines of business, channels, and geography or should it modernize components in a sequential order?

There often is a strong temptation to frontload a transformation with too many functions and features. Some carriers have pursued a big bang implementation that affects multiple lines of business and includes platform changes; in some instances, carriers have wanted to conduct policy, claims and billing transformations all in one release. Not surprisingly, several large-scale programs have either missed the delivery date or ran over budget - almost always because the organization took on too much at once.

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