The demand for exceptional digital and customer experiences is exposing the constraints of existing technology organization practices.
The people, processes, governance structures and technology of the technology organization must change to drive and enable business success. CIOs need help, and enterprise architects (EAs) are best placed to influence and guide these digital transformations (see my “To Successfully Transform IT, CIOs Need Enterprise Architects” Forrester report).
The role of EA is changing: EA stakeholders have different demands of EA, and EA leaders have repositioned their practice as it has matured.
Forrester has identified three EA trends that can help CIOs and IT organizations improve their transformational efforts. Each trend is broadening the scope of EA and requires that CIOs develop new ways of thinking about enterprise architecture and its value.
The three trends are:
While each of these trends have strengths and weaknesses, the most important aspects for CIOs is how to enable your company to scale with agility. Those CIOs undertaking a digital experience transformation must consider whether their existing methods, techniques, and tools are adequate for such transformations or whether it is time to fully support and adopt the role of EA.
A mature and effective EA enables companies to bring together all stakeholders to frame and address the challenges the firms face.
- Alyssa Danilow coauthored this blog. If you would like to contribute to this ongoing research, please contact Alyssa at email@example.com.
(This post orignially appeared on the Forrester Research blog, which can be viewed here).