What are we missing in efforts to improve or migrate policy administration systems? Often, it's a healthy enterprise architecture (EA), in which a multi-year technology roadmap is laid out for the organization.

EA is the best weapon against complexity, which vexes many policy admin upgrade efforts. That's the view of James McGovern, chief architect for insurance at a large integrator, former enterprise architect with The Hartford, and well-regarded across the industry as enterprise architect extraordinaire. I had the opportunity to connect with McGovern in preparing a recent piece for INN titled “10 Questions that Need to be Asked When Moving to a New Policy Administration System.”

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