Technology is changing rapidly; we all know that. We also know that simply keeping up with that change is a huge challenge in and of itself. All this change is reshaping consumer expectations and, in turn, those consumers will quickly change their expectations of their insurance carriers as well.
Youth generally drives technology change, but older consumers are quickly embracing the ability to easily access and update information. All this interconnectivity has been around for years, but the user interaction has become so simple and seamless that basically anyone can do it.
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