In a recent conversation with a vendor, I was asked if there was any way in which we [Celent] could encourage/support the standardization of request for information documents sent out by insurers. Think ACORD Standards for RFIs! At the heart of her question, was a sense of deep frustration at the evaluation process which inhibits the vendor from highlighting or differentiating themselves. I have some sympathy with this view.

IT departments have become very good at comparing the data for RFI/RFPs in two-dimensions. A structured, transparent evaluation process is an important step in choosing what it likely to be a significant IT investment in the case of a core system replacement. The evaluation process can be used to generate hard facts highlighting the differences in system functionality, company and delivery options.

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