Sometimes, the stars all seem to align and that light can bring things into sharp focus. This year's IASA conference focused on knowledge and innovation.  The COO Roundtable topics challenged traditional views and challenged the participants to focus on innovation, change, differentiation and competitiveness.  All of this combined to emphasize how we - as an industry - must rethink, transform and innovate the insurance industry in response to the many different changes we are experiencing. 

The book we provided to the COO roundtable participants, “The Innovator’s Dilemma” by Clayton Christensen, reminded all of us that history teaches us lessons and that we have an opportunity to use disruptive technologies, new ideas, business models, channels, products or partners to upset the existing “order of things” in our industry to build brighter and stronger futures.

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