Some analysts have a name for the delivery of key business processes from the cloud: Business Process as a Service, or BPaaS. Sure, the term is dripping in hype and buzzworthiness, but does it represent new opportunities for insurance companies?
Recently, Robin Vasan, writing at the GigaOm site,
Indeed, there are already a range of essential business functions—mainly at the primary, generic level —that can be tapped into on a moment's notice, without the need to purchase software packages. Of course, business process management is a discipline that requires a lot of collaboration, knowledge and planning, so there is no benefit to adding these APIs willy-nilly. But BPM-knowledgeable members of staff may no longer have to duke it out with IT or the finance department to get the solutions they need.
What's more likely to be adopted in the years ahead is
This next generation of packaged applications “will encapsulate current best practices, yet make it possible to reflect continuous improvements to an organization's structure and dynamic activities,” Bartels and Moore predict. And, yes, a lot of their functionality will be delivered via the cloud, they add.
New business process applications will be “smart” because they are based on data. “For example, in the creation and management of contracts, the data will be the repository of existing contracts and standard contract terms and conditions, while in a utility's field service activities, the data will be real-time information on electrical usage, and the location and layouts of electric distribution lines,” they write.
Integrated document capture will also play a role, as well as embedded analytical tools.
Joe McKendrick is an author, consultant, blogger and frequent INN contributor specializing in information technology.
Readers are encouraged to respond to Joe using the “Add Your Comments” box below. He can also be reached at
This blog was exclusively written for Insurance Networking News. It may not be reposted or reused without permission from Insurance Networking News.
The opinions of bloggers on