You may not realize it, but our industry, our nation and our world are at an economic crossroads not seen for the last 80 years or so. Not since the Great Depression have we been faced with the challenges of negotiating recovery from a major economic downturn, but surely that is what we’re facing now.

Of course, there are major differences between the situations then and now. The computer was only a pipe dream for a few geniuses in the 1930s, and today we have advanced technology that we hope will hasten our return to a healthy economy. I have no doubt that automation and innovation will indeed help put us on the road to recovery more quickly. At the same time, however, our ability to make changes quickly puts us in a bit of a bind. To wit, when do we invest in technology to ride the recovery wave?

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