Given the growing exodus of boomers from insurers’ ranks in favor of retirement, many insurers continue to ponder how they will answer this question. Every year, analysts and the media who study the industry invariably issue a new report that laments the aging insurance and insurance IT professional workforce. It’s a very real and serious business problem.

We’ve now reached a point where technology delivery has clearly outpaced insurers’ technology acceptance. This latest generation of employee doesn’t know a world without computers, social media, instant messaging and other modern technologies that they take for granted. Therefore, it is a real challenge for insurers to attract and retain employees who were using software packages and Internet applications in high school that offered a better user experience and more advanced processing than the core applications found in most carriers today. Ultimately, you want your younger employees to be excited about where they work, and see the insurance and insurance IT industry as an interesting place to work and help recruit for you.

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