Organization Root Tag

Carriers know they have to adapt their existing processes, but the potential is greater for more holistic changes to the industry, says Gartner’s Kimberly Harris-Ferrante.

The new Cream City Labs opens as the company preps a "reverse pitch" for interested startups in November.

CVS Health and Aetna received conditional approval to proceed with their proposed $68 billion merger, one of the largest in a series of recent deals in the U.S.

The insurer is launching a storefront on the e-commerce site and incentivizing policyholders to buy connected devices.

AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, according to panelists.

Going live Oct. 1, the app allows car buyers to get insurance and loan quotes for a vehicle just by pointing their phone at it.

Insurers see smart home tech as an opportunity to deepen their relationships with customers, while improving coverage options and underwriting.

By patiently learning the ins and outs of the customer, companies are able to know their clients’ demands, adapt to those changes personalizing those interactions, says Terrance Williams.

The retail behemoth's new line of products includes several items of interest to insurers.

The program provides ongoing digital support to prevent the onset of the chronic condition.

The company's moves into the India insurance market have culminated with it filing with the company's financial services regulators, Bloomberg reports.

While consumers want to perform most administrative tasks online, personal contact is still crucial for explaining the value of the product, Deloitte says.

Top-tier insurers added new technology leaders at an impressive clip over summer 2018.

The U.S. Department of Justice is on track to approve the acquisition of pharmacy-benefit manager Express Scripts by Cigna, as well as CVS Health Corp.’s takeover of Aetna.

Gina Papush is the health insurer's first-ever global chief data and analytics officer.

Jack Stoddard, a longtime healthcare executive, has been named as COO of the healthcare initiative.

With reports that the online giant is making overtures to the industry, J.D. Power finds one in five customers ready to buy from it.

John Repko joins the insurance giant from Johnson Controls.

The company's digital skillset and bankroll makes it a formidable entrant into the sector.

The American Association of Insurance Services will launch the openIDL to share data between carriers and regulators.