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CVS Health and Aetna received conditional approval to proceed with their proposed $68 billion merger, one of the largest in a series of recent deals in the U.S.

The insurer is launching a storefront on the e-commerce site and incentivizing policyholders to buy connected devices.

AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, according to panelists.

Going live Oct. 1, the app allows car buyers to get insurance and loan quotes for a vehicle just by pointing their phone at it.

Insurers see smart home tech as an opportunity to deepen their relationships with customers, while improving coverage options and underwriting.

By patiently learning the ins and outs of the customer, companies are able to know their clients’ demands, adapt to those changes personalizing those interactions, says Terrance Williams.

The retail behemoth's new line of products includes several items of interest to insurers.

The program provides ongoing digital support to prevent the onset of the chronic condition.

The company's moves into the India insurance market have culminated with it filing with the company's financial services regulators, Bloomberg reports.

While consumers want to perform most administrative tasks online, personal contact is still crucial for explaining the value of the product, Deloitte says.