Amazon

Creating the right customer experience requires intent listening, rapid ideation and constant testing, says chief design officer Meriah Garrett.

The sector will see only a 0.3 percent growth rate this year, as more companies lease server power from Amazon, Google or Microsoft.

Most say they are uncomfortable with artificial intelligence, despite being exposed to the technology more than they realize.

Insurers work with the e-commerce giant and other voice-assistant providers to open new customer channels.

Insurer joins Grange, Nationwide, Liberty Mutual, and Safeco with a presence on the Amazon platform.