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The key to finance innovation: Moving beyond tech to tech-driven culture

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Innovation is a topic on everyone's minds as artificial intelligence and machine learning slice through old ways of doing things. But what are the famously conservative banks, credit unions and insurance firms doing in the face of these large-scale shifts?

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To find answers, American Banker and Digital Insurance conducted exclusive research on industry-driven innovation practices. We have not only identified current trends, but pinpointed opportunities banks and insurance carriers have to implement and improve on best practices. Among the findings:

  • How financial institutions are using external groups to fuel their own innovation
  • Where they're focused on delivering new progress and where they're lagging
  • What's holding financial institutions back (surprise: it's not technological limitations)
  • The role that vendors have to play in supporting innovation at these important clients
Technology Customer experience Artificial intelligence Editorial Research