Claims adjusters and IT teams were tired of spending more than half their time on document generation. Their in-house legacy systems were inefficient and couldn't keep up with growing communication volumes.
So, they made a change to a much more intuitive solution that allowed them to generate documents in 60 seconds. The interface mirrors Microsoft Word, ensures every communication consistently represents their brand, reduces compliance risks, and gives them the ability to connect with members in their preferred formats: email, portals, and SMS.