Client communications

Prepping clients for natural disasters and climate emergencies should start with coverage and end with estate planning.

The best carriers provide agents with the tools that allow prospective customers the option to shop via chat, text and even in-app communications channels.

People do not react more positively to a cheerful chatbot than a neutral one except under specific circumstances, says a recent study.

Can time to first contact predict how well an adjuster will handle a claim journey from start to finish?

Nearly 80% of respondents suggest insurtech has had a positive impact on their agencies.

Almost half of the five-star ratings mentioned a good experience with an adjuster as the primary reason for satisfaction in a claims process, according to the customer satisfaction surveys analyzed by Hi Marley.