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The best carriers provide agents with the tools that allow prospective customers the option to shop via chat, text and even in-app communications channels.
June 21Plymouth Rock Home Assurance Corporation -
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People do not react more positively to a cheerful chatbot than a neutral one except under specific circumstances, says a recent study.
December 22 -
Can time to first contact predict how well an adjuster will handle a claim journey from start to finish?
November 16Hi Marley -
Nearly 80% of respondents suggest insurtech has had a positive impact on their agencies.
April 29 -
Almost half of the five-star ratings mentioned a good experience with an adjuster as the primary reason for satisfaction in a claims process, according to the customer satisfaction surveys analyzed by Hi Marley.
March 9 -
The past 18 months have uncovered a vulnerability in the insurance industry, as companies have struggled to maintain consistency in their processes in the face of remote working. Communication processes, in particular, have suffered and as a result, traditional insurers now face the real risk of losing customers to insurtechs and other more technologically advanced companies.
September 24SSA & Co.