Commercial banking

A look at why causal reasoning—not more data—must drive insurance innovation.

Changes in life insurance products require more than retrofitting legacy technology, insurance technology executives say.

David Lien is a senior executive with extensive experience in insurance and technology, specializing in multi-channel marketing and digital transformation. He has held leadership roles at major insurers including MetLife and Sunshine Insurance, and as a partner currently leads AI-driven innovation initiatives at LingXi Technology. With over 20 years in the insurance industry and recent focus on causal AI applications, he writes on human-machine collaboration and the future of insurance, with recent articles published in Insurance Thought Leadership and Medium Bootcamp.

Dr. Alfred Sanders is the program leader for the CFO Forum at Genpact, where he oversees events, thought leadership and relationship management. As a partner in Genpact's CFO consulting practice, he spearheads design and execution of corporate and finance organizational, process improvement, and automation programs. A CPA with a doctorate in finance, he has presented at over 40 industry conferences and authored articles on finance, taxation and economics.