Core systems

Louisville, Ky. — SHPS Inc., a Louisville, Ky.-based health advocacy and health benefits solutions provider, expanded its partnership with Delta Health Systems, a Stockton, Calif.-based independent third-party administrator (TPA), to offer SHPS' integrated care management solution. The solution is designed to enable TPAs to integrate utilization management, case management, disease management and wellness programs into a seamless medical management experience.

San Angelo, Texas - Fletch Data LLC, a San Angelo, Texas-based electronic directory assistance and telephone appending provider signed an agreement to partner with Simi Valley, Calif.-based CDS Software to offer CollectOne customers access to Fletch Data's batch processing telephone database. Customers will be able to access Fletch's database through CDS' CollectOne software suite.

Armonk, N.Y. and Ottawa - IBM and Cognos have entered into a definitive agreement for IBM to acquire Cognos, a publicly held company based in Ottawa, in an all-cash transaction at a price of approximately $5 billion or $58 per share, with a net transaction value of $4.9 billion. The acquisition is subject to Cognos shareholder approval, regulatory approvals and other customary closing conditions. It is expected to close in the first quarter of 2008.The acquisition of Cognos supports IBM's Information on Demand strategy, a cross-company initiative announced on Feb. 16, 2006 that combines IBM's strength in information integration, content and data management and business consulting services to unlock the business value of information, according to IBM. Integrating Cognos, the 23rd IBM acquisition in support of its Information on Demand strategy, will enable new business insights to be delivered to a broader set of people across an organization, beyond the traditional users of business intelligence.

Schaumburg, Ill. – News reports of poison toothpaste and lead-laced toys have not just caught the attention of consumers. The nation’s importers, and the commercial lines writers who serve them, are keenly aware of the dire implications of unsafe products.

Des Plaines, Ill. — The National Insurance Crime Bureau (NICB), a non-profit organization dedicated to preventing, detecting and defeating insurance fraud and vehicle theft through information analysis, investigations, training and public awareness, is launching a free service to help protect the nation's consumers.

Novato, Calif. - AT&T Inc. reports that Allianz of America (AZOA), parent company of Fireman’s Fund Insurance Co. and Allianz Life Insurance Co. of North America, has signed a new four-year managed network services agreement with AT&T.

Naperville, Ill. - INSTEC, a Naperville, Ill. , provider of rating and policy administration software for the insurance industry, struck a deal with Conshohocken, Pa.-based NSM insurance Group for implementation of INSTEC’s QuickSolver Workers Compensation rating and policy administration solution.

Needham, Mass. – New research from Needham, Mass.-based TowerGroup Inc. finds that in today’s global business model, electronic commerce is no longer a “nice-to-have” capability, but a necessity, yet the insurance industry continues to hold onto the traditional paper-based, wet-signature contract execution model.

Los Angeles – In the 1980s, Ronald Katz secured approximately 50 patents related to what would otherwise be considered a rather simple solution: technology that links a telephone to a computer. And if you operate a call center that uses telephony integration or interactive voice applications patented by Ronald A. Katz Technology Licensing L.P., you are probably familiar with the power of his technology—and the might of the licensing behind it.

Westlake, Ohio - UK-based Wilton Re signed a multi-million dollar administrative services agreement recently with Westlake, Ohio-based BPO provider Antares Management Solutions and GeniSys.

Bolivar, Mo. - Surrey, England-based Duck Creek Technologies Europe, backed by New York-based Pequot Ventures and Duck Creek Technologies Inc., Bolivar, Mo.,announced its intention to bring to market software applications that enable insurers to rapidly define, develop, deploy and manage their insurance products and services.

Washington — The Independent Insurance Agents & Brokers of America (IIABA), a national association of independent insurance agents and brokers, released its annual Best Practices Study, which includes the new Rule of 20 statistic, which provides a quick means of calculating whether or not an agency creates value for its shareholders.

Boston — Karen Clark, previously of Applied Insurance Research, is now providing comprehensive reviews of company internal catastrophe risk assessment and management processes. The independent reviews, provided by Boston-based Karen Clark & Co., her newest company, are designed to help companies ensure they have in place holistic risk management processes that comply with best practices. Holistic risk management practices incorporate independent benchmarks and metrics to assess the quality of catastrophe model input and output.

Austin, Texas - Customer Operations Performance Center Inc. (COPC), announced the relocation of its international corporate headquarters from New York to Austin, Texas. COPC Inc. provides consulting, training and certification services to buyers and providers of customer service, customer contact center and business process outsourcing operations.

Mayfield Village, Ohio — The Progressive Group of Insurance Cos., who introduced the first incarnation of its Web site in 1995, has unveiled its new Web 2.0 site, which they tout as the industry’s first.

New York — New York Life Insurance Co. announced today that Senior VP Eileen Slevin has been elected CIO. She reports to Executive VP and Chief Administrative Officer Frank Boccio.

Glenmont , N.Y. — Data collected by a group of professional insurance agents that ranks insurance carrier performance is now available online.The Professional Insurance Agents (PIA) of Connecticut, New Hampshire, New Jersey and New York, a Glenmont, N.Y.-based voluntary, membership-based trade association representing professional, independent property/casualty insurance agents, published its company performance survey database, the result of a five-year collaborative project in which PIA members ranked the performance of more than 80 insurance companies.

Brookfield, Wis. — Fiserv Inc. is selling substantially all of its health businesses to Minneapolis-based UnitedHealthcare, a business of United Health Group, one of America’s largest health care companies, for $775 million in cash, the company reports.The Brookfield, Wis., provider of information technology services to the financial and insurance industries worldwide, said that the transaction is anticipated to close by the end of 2007 or in the first quarter of 2008, subject to required regulatory approvals and customary closing conditions.

JACKSON LAUNCHES BENEFITS CENTERThe Living Benefits Selection Center (LBSC) from Jackson National Life Insurance Co., Lansing, Mich., is designed to enable registered representatives to get instant, client-approved output based on a client's profile information after answering a handful of qualifying questions. The tool also features multimedia presentations, fact sheets and side-by-side comparisons of Jackson's optional living benefits.

XSELL RELEASES INSURANCE FRAMEWORX PLATFORMXSell LLC, a Jacksonville, Fla., provider of on-demand marketing solutions, released XSell's Insurance FrameworX, a version of its Web-based Customer Interaction Marketing platform.