Customer experience

Life insurance companies concerned about digital customer experience, according to research from Equisoft in collaboration with the Life Insurers Council

Insurance carriers can increase success by strengthening partnerships with agencies.

Embedded insurance leverages data and tech to offer coverage seamlessly online, meeting customers when and where they need it.

Customer expectations continue to evolve, and technology-based strategies must focus on their needs and preferences.

Effective claims automation requires a cultural shift that prioritizes people, processes and strategic alignment.

Slow repair cycle times, widespread premium increases and the volume of catastrophic events all contribute to dissatisfaction, according to the U.S. Property Claims Satisfaction Study from J.D. Power.

CoreLogic rebrands as Cotality; Plymouth Rock collaborates with NWN, plus more insurtech news

Customers want more self-service options, requiring carriers to continue their focus on updating their technology options.

Three lessons in how affinity distribution can drive financial protection and long-term financial goals of communities.