Customer service

Research reveals three key areas where an empathy-first approach from carriers can mitigate stress and improve the overall policyholder experience.

Voice is having a resurgence as an engagement channel and insurance organizations are wise to examine the relevance of IVR more closely.

The latest Insurance Personal Lines Trends and Perspectives Report from TransUnion.

Kyle Krumlauf, director of industry analytics for CCC Intelligent Solutions examines the impact of technology in the personal and commercial auto spaces.

A new study asked insurance providers their thoughts on claims, risk, AI, climate change and more.

Joan Woodward of the Travelers Institute discusses the shifting dynamics of the modern workplace and the importance of focusing on mental well-being.

Sure, an embedded software insurtech, started on an airplane.

Embedded insurance is breaking down barriers to coverage.

Automation is not a one-size-fits-all solution and can take many different forms.

To keep pace with emerging risks, insurers must carefully identify which technologies can truly mitigate risk and reduce losses.