Customer service

Zurich and Aon launch clean energy insurance facility and Mercury expands virtual home inspections, plus other insurtech news.

Debunking four common misconceptions about life insurance.

The rapidly increasing expectations of policyholders and agents have accelerated the need for transformation.

DIGIN 2024 held June 27 and 28 in Boca Raton, Florida included panels and discussions around innovations within the insurance industry.

Progressive scored first overall for online user experience in the Q2 2024 Online Insurance Scorecard from Keynova. State Farm and USAA tied for second.

Climate change is now a third-party player, and it's changing the rules of the game.

The challenges to digital transformation value realization are deeply ingrained in the structural and cultural fabric of insurance organizations.

Over three-fourths, 76%, of consumers have reviewed their insurance policies in the past six months or plan to do so by the end of the year, according to Nationwide's 2024 Economic Impact research.

Casey Kempton, president of personal lines at Nationwide, addressing the Insurtech Insights conference, said carriers should work to educate policyholders about what to expect from weather claims.

New insurance intelligence tools and platforms aren't replacing agents—they're empowering them.

Insurers using AI to enhance their customer service need to set specific goals, identify assets and focus on ethical practices.

Digital channels are critical for auto insurance shopping and services, according to the J.D. Power 2024 U.S. Insurance Digital Experience Study.

The latest TransUnion report on insurance shopping trends found, like J.D. Power's research, that auto insurance shopping has increased again after dropping at the end of 2023.

Farley discusses his philosophy around human-centered artificial intelligence and how the supplemental insurer is focused on customers when it comes to innovation.

Megan Sharpe, vice president for direct to consumer media and strategy at Gerber Life has seen the insurer through internal and external, to better support one-on-one marketing to policyholders.

Jess Keaney, chief product & technology officer of Duck Creek, discusses how technology is making the insurance process more transparent and even more empathetic for policyholders

Suggestions for how property insurers can accomplish effective low touch claims processing.

By leading with a human-centric model and weaving in technological advancements to improve the process, you're setting yourself up for success.