Customer service

Insurers continue digital transformation for operational excellence across the value chain.

A new study finds that today's middle Americans are facing a life insurance coverage gap due to a lack of information.

State Farm, Allstate and Geico are top performers in digital experience, according to new research from Corporate Insight.

To close the coverage gap, boost growth, and improve the customer experience, it will be crucial for life and annuity insurers to increase their use of AI and modernize processes.

Erin Slater, head of financial services strategy with Quad, shares how firms can find the balance between innovation and privacy.

In the context of quick pricing, artificial intelligence can play a key role in formulating customer segments and creating appropriate policy packages.

By embracing gamification insurers and benefits providers can transform how employees engage with their benefits.

Insurers are turning to new technologies and services to make cyber resilience part of their cyber insurance program.

The benefits of adopting a commercial lines quoting solution to simplify the quoting process.

A Nationwide survey suggests independent insurance agents are embracing artificial intelligence to enhance customer experience.

Practical strategies for insurers to overcome the challenges of legacy systems and infrastructures.

What can carriers do to improve their policyholders' FNOL experience?

Tips for agents as they help consumers navigate the current landscape.

Rather than dumping more money into antiquated, ineffective tech, it seems the rational argument would be for business leaders to purchase modern technology.

Digital Insurance reached out to insurance professionals about trends related to workers' compensation insurance.

Why personalizing communication, building trust and offering 24/7 support will be crucial for the industry to attract Gen Z consumers.

The General's Jack Martin discusses how technology is transforming customer experience.

A survey from Branch finds that senior leaders in insurance and financial services believe a mobile app strategy is vital.

The digitalization of the insurance industry goes even further than just reducing wait times and eliminating extraneous processes.

The latest loyalty indicator and shopping trends (LIST) report from J.D. Power, in collaboration with TransUnion.