Customer service

INSTANDA crowdsourced insights from veterans, innovators and startups navigating a vastly changed insurance landscape.

Factors shaping life insurers' approaches to investments in technology.

The insurtech discusses its multi-line solutions and ethics of AI.

AI has great risks for underwriters but also great potential benefits, according to Randy Paez, chief information officer of Ambac. Paez spoke with Digital Insurance about how to leverage data and integrate AI into insurance operations.

The insurtech development program, seeing frequent participation from Americas-based startups, dedicates latest cohort to regional entries.

Four strategies for insurance companies aiming to leverage AI's potential.

Insurers embedding coverage in other venues are finding the practice adds risks, and agents point to their value for interpreting coverage to policy buyers.

Insurer's finances caused the cuts, according to a policyholder advocate. Cat models still have issues, though, the advocate says.

Insurtech start-up went to full production with new funding in March, providing embeddable code insurers can use to run perks programs for their customers, including connections with perks providers and their offerings.

An increase in severe storms and a larger number of high-severity claims is causing longer wait times, which is impacting customer satisfaction, according to the J.D. Power 2024 U.S. Property Claims Satisfaction Study.

A series about Insurtech 2.0 as an evolution and movement, the data management foundations, and how advances will improve claims and underwriting.

The right data and tech means that insurance providers have more time and resources to focus on their customers.

The last in a three-part series on the meaning and future of "Insurtech 2.0" explores what technology advances could mean for insurers' claims and underwriting functions.

This first part of a three-part series on the meaning and future of "Insurtech 2.0" considers how this buzzword is defined and the evolution of technology in the insurance industry that it represents.

A good customer experience reduces friction and enhances efficiency, while making a customer feel heard and appreciated.

A byproduct of insurance modernization is the creation of increasingly complex tech stacks and application integration.

Copilots can act as a chatbot, virtual assistant, search engine and productivity tool.

Thriving as an insurer requires technological adoption, adaptable cybersecurity measures and collaboration among other factors.

Where life insurance can evolve and one key effort agents should continue to prioritize.

A new J.D. Power report points to rising premiums and difficulties in getting coverage as reasons for a chill on auto insurance consumers shopping and switching habits. Digital Insurance spoke with Stephen Crewdson of the automotive data company.