Customer service

Why personalizing communication, building trust and offering 24/7 support will be crucial for the industry to attract Gen Z consumers.

The General's Jack Martin discusses how technology is transforming customer experience.

A survey from Branch finds that senior leaders in insurance and financial services believe a mobile app strategy is vital.

The digitalization of the insurance industry goes even further than just reducing wait times and eliminating extraneous processes.

The latest loyalty indicator and shopping trends (LIST) report from J.D. Power, in collaboration with TransUnion.

Valuable insights into the most pressing workers' comp concerns.

Mobile technology is reshaping the future of the insurance sector.

In the age of rapid digital transformation, insurers are at a crossroads: embrace innovation or get left behind.

What steps can be taken to successfully navigate through this difficult, complex market?