Data and information management

CSS insurance uses fast sentiment analysis on communications, helping the insurer steer customers toward the best treatment option.

Unqork, the new company from Gary Hoberman, aims to help insurers improve the customer and agent experience.

With hundreds of options on the market, knowing which one is best for any organization is no easy task. Here's how to separate the best from the rest in a growing field.

A report that the retail behemoth was considering selling home-insurance products sent a shockwave through the industry.

Cybersecurity regulation will not be one size fits all, meaning insurers will need to proactively respond to new laws as they emerge.

Moving applications from legacy systems to digital ones takes more than simply swapping underlying hardware or adopting cloud.

The storage option provides attractive benefits such as scalability, speed, advanced analysis, centralization and integration of data under one system, says a new study.

Although many insurers have developed digital roadmaps, their tech initiatives aren’t aligned and their digital channels aren’t integrated.

The deal helps the firm to add programming tools and tie up with a company that has become a key part of the way it writes its own software.

Here are three things insurers can do to take maximum advantage of machine learning’s potential.

Top reasons cited include rapid technology development, followed by customer needs and expectations, and the need to break down internal siloes to enable better decision-making.

Telematics technology from Octo Telematics will power the MyPace program, which launches in July.

How do you create an environment to support rapid innovation while protecting the company from its own excesses? Consider these five steps to moving fast without breaking things.

Insurers have to manage the process carefully to get the most out of transformation efforts.

Healthcare organizations should encourage staff to avoid common mistakes to ensure network security.

Advanced analytics capabilities are the key platform for new products and services, EY’s David Bassi says.

The insurer explored how homeowners customers could get the most value from water sensors through hands-on experiments.

Insurance is a data business, and a marquee piece of legislation impacting data ownership and portability is likely to impact the sector greatly.

The $724 million in deal volume so far this year is a significant increase from the same period in 2017, say Willis Towers Watson and CB Insights.

Though these carriers may be tempted to make incremental changes to save resources, bigger moves are recommended.