Digital distribution

The insurer set up an innovation lab in 2016 with SVP of Commercial Auto Kim Garland at the helm, but also keeps a sharp eye out for transformation occurring outside company walls by insurtechs.

The NAIC's three-year plan to adopt emerging technologies and a newly announced focus on distracted driving are sure to catch carriers' eyes.

The platform, tailored to small business owners, is first being offered to DJs, but will soon be extended to personal trainers and health & wellness coaches.

Digital channels are proliferating rapidly, and carriers have to be strategic in how they reach customers.

The health insurer’s rivals are striking deals to make them one-stop health superstores with insurance, drug coverage, pharmacies, clinics and doctors.

There’s no shortage of tech solutions coming to market in the insurtech era, but it all comes back to customer wants, panel says.

Carriers need to address the basics behind digital transformation in order to fully leverage new opportunities, says Accenture.

The company is looking to meet changing insurance needs with the new product, says customer experience and innovation leader.

Incumbents need to think like challengers: They have everything to lose, and not a lot to gain.

The life insurer convened a panel of diverse experts to improve workflow for financial advisors leveraging mobile technology.

John Geyer, head of the life insurer's innovation office, sheds light on MetLife's work with insurtech startups, established tech companies and ways to create a creative culture within to reach the millennial market.

Carriers are going digital to cut operating costs and break into the younger consumer market, according to a new report from Celent.

The carrier is incorporating more third-party and sensor data into its new home coverage products, says SVP of personal insurance.

Carriers who develop internal innovation capabilities can outrun disruptors thanks to industry knowledge and information resources.

The industry is not just building for prime, low-risk, high-end customers: The more sustainable value comes from a little bit of revenue from a lot of customers.

The former Esurance VP says incumbent carriers have an advantage in underwriting expertise and should explore emerging technologies to boost that.

Carriers are transitioning to a 'channelless' experience, where onboarding and service can begin and end at different touchpoints.

Incumbent insurers are becoming more active than ever in the insurtech sector, defining its path.

Organizations combining innovative talent, diverse data, and applied intelligence can use data-driven insights to improve customer experience, says Accenture's Debbie Polishook.

The German insurer is reportedly looking at XL as a potential target to grow its casualty coverage business in the U.S.