Digital Transformation

There are vital aspects of business that have virtually stagnated despite the high-tech breakthroughs all around them. In insurance, it’s easy to spot: the process for managing risk transfer still relies on technology better suited for the 20th Century. It’s time for an upgrade.

In 2021, the insurance industry reckoned with the broad impact of the COVID-19 pandemic. Appropriately, 2022 will need to be the year that agencies and carriers pivot from reacting and surviving to implement new strategies for success.

There’s no denying that working with startups entails risk. Plenty of newer insurtechs have technology that’s too underdeveloped, a value proposition that’s too undefined or leadership that’s too inexperienced to overcome the gauntlet of obstacles that stands between startups and success.

Wyshbox is the marketing name for Wysh Life and Health Insurance, which provides term life insurance for consumers with digital customized plans.

In other news: Chubb teams up with Betterfly in Latin America; Franklin Mutual partners with vipHomeLink; Aon announces last-mile insurance with CarrierHQ.

Digital Insurance spoke with Thomas Kang, the North American head of cyber technology and media for Allianz Global Corporate & Speciality about cyber insurance trends and challenges ahead for the industry.

As the wave of SPAC mergers crested in the past two years, startups that chose this path found it difficult to keep up with more established companies and investor expectations. The insurtech companies that went this route are not exempt from experiencing that strain.

Companies create a more customer-friendly, digitally-focused roadside assistance experience.

New research highlights the evolving role of the insurance industry from reimbursements to incentivizing to reduce risk and prevent losses altogether.

In this segment of the series, the authors examine the role M&A will play in the industry’s adoption of insurtech—and more generally, the need for established carriers to adapt to the increasingly innovative and service-based product and service offerings new entrants bring to bear.

The transformation of consumer-focused technologies is forcing providers to adopt new tools to keep up. However, many of these tools are not built with user-friendly experiences that meet customer expectations, and therefore, they suffer from low engagement and adoption.

In other news: Liberty Mutual launches insurance agency; Neptune Flood releases carbon-neutral plan; New York Life announces CEO-elect.

Today’s clients are looking for financial guidance and product recommendations that account for their entire financial lives. Unfortunately, because of legacy technology in place, most insurance advisors can’t credibly weigh in on the whole picture.

Arity, a mobility data and analytics company founded by Allstate in 2016, has made its nearly 100 million driving risk scores exclusively available on Transparent.ly, a platform for auto insurance marketers to leverage leads and target shoppers.

In other news: AgentSync acquires Finvera; Cart.com teams up with Extend; SkyWatch launches usage-based insurance with Global Aerospace.

Lynk in June started deliveries to seven European countries including Germany, Sweden and Spain and so far has 29,000 customers -- more than three times this year’s target, Chief Executive Officer Alain Visser said in an interview. About 95% of them are choosing to subscribe rather than buy a vehicle.

Five strategies that insurers can use to cut friction from the customer journey as they work towards digitally transforming their business.

Suddenly the metaverse is everywhere. Ok, the concept of the metaverse is everywhere – thanks to Mark Zuckerberg’s October 28 announcement that “Facebook” has become “Meta.”

Lemonade Car, a telematics auto insurance product, is now live in Illinois and will roll out across the U.S. soon.

Success demands an innovation-driven formula with four main components: speed, accuracy, scale and customer experience. To do this and change the economic equation, here are five efficiency strategies recommended by Verisk.