Claims

More than a third of customers prefer automated service via machine learning to alternatives, according to Celent report.

Insurer's new system, TREO, simplifies claims by providing more data and analysis.

The 4,200 workers affected will be offered jobs in other areas of the company.

Insurer embraces self-service and analytics in revamped claims process.

Entering the storm season, several large insurers have unmanned aerial-vehicle fleets ready to go.

Mobile, telematics and analytics are among the technologies reducing the need for human intervention in claims.

Carriers are right to embrace new methods of making customers safer, but must navigate the impact on premium.

Alliances on renter's and pet insurance allow wide range of services, especially on mobile, says SVP Jennifer Marhalek.

Upgrades to the insurance claims process are driven by a desire to prevent customers from jumping ship, says Aite Group's Jay Sarzen.

P&C insurer continues long-standing relationship with vendor, in efforts to enhance online customer experience.

Peak Fleet, EMC's new telematics initiative, rolls out with full support from Octo's analytics suite.

But consumers report higher satisfaction when technology is robust, says J.D. Power & Associates.

User experience is important to compete with bigger companies’ budgets and scope, says Metromile CEO

Transforming personal lines’ ‘moment of truth’ isn’t easy, but the payoff is clear.

Jim George switches responsibility from North America to global.

The activity comes at an increased time for M&A in the insurance software industry.

Pennsylvania and Indiana Lumbermens Mutual Insurance Companies deploy SIMS Claims.

Octo specializes in telematics and data analytics software for the auto insurance industry.

New entrants into the connected-home market are driving insurance innovation. Check out these examples from the 2017 Consumer Electronics Show.

The National Flood Insurance Program will use Marsh' Torrent Technologies to underpin its policy issuance and claims.