Claims

The insurer is revamping its entire IT environment.

Metlife's innovation center, LumenLab, is calling for new products in customer engagement, claims and the sales process,

The Hawaiian insurer aims to standardize policy administration, billing and claims using Guidewire's cloud-based platform.

The TAP application allows commercial insureds to activate response teams.

The St. Louis-based company aims to increase efficiencies around its cargo loss reporting within its businesses.

The Hartford leads in ranking of auto claims satisfaction; more customers are checking claim status online.

Initial implementation of ISCS’ cloud software will go live in Texas, Louisiana and Florida.

Analytics on its own isn't a strategy, says P&C insurer VP -- it's a way to put other strategies in motion.

USAA uses a three-pronged approach to achieve a top mobile user experience, according to Patrick Kelly, the insurer’s emerging technology executive.

The insurer began implementation of Guidewire software in 2013.

Travelers' claim SVP Patrick Gee says that drones are helping the company be more efficient in processing claims after Hurricane Matthew.

The reinsurer agrees to partner with Berlin-based startup Simplesurance, developer of cross selling software.

The software will help customers monitor thunderstorm exposure.

The upgrade will provide Midwest Builders’ Casualty with easier integration capabilities of other third-party vendor technology.

Insurers and vendor partners are armed with new intelligence, like a model that displays the types, and current density level, of the trees surrounding electricity lines.

As Hurricane Matthew rolls onto the southeastern coast of the U.S., insurance carriers are leveraging the increased connectivity of their customer base to get important information out.

Evacuations could push storm damage to $10 billion to $15 billion mainly in losses related to economic disruption.

Verisk Insurance Solutions joins Guidewire PartnerConnect and augments the software provider's policy admin system.

The surplus lines insurer has selected new software for Insurity and its subsidiary Oceanwide.

Analytics leaders at AXA, Gen Re, Sentry and more take the temperature of their efforts.