Insurtech

Voice is having a resurgence as an engagement channel and insurance organizations are wise to examine the relevance of IVR more closely.

Improvements to workflows and operations boost customer service and help tailor products, making coverage more attractive.

The four largest deals had an average round amount of $46 million.

Insurers are seeing improvements in workflows, authentication and adjudication.

More policyholders are willing to share personal data if it lowers their insurance rates.

Microsoft's CEO suggests that artificial intelligence agents could disrupt traditional SaaS models.

Stacy Brown-Philpot, former chief executive officer of TaskRabbit, has raised $172 million from investors for a new venture capital fund targeting underrepresented founders.

With 400,000 insurance professionals expected to retire in the next few years, attracting the next generation is vital. Laurissa Berk, director of global and experiential education at the UConn School of Business, shares how their institution is preparing students for insurance and STEM careers.

Artificial intelligence is helping insurers, agencies and more reform their talent recruitment efforts and tap into pools of Gen Z clients.

As talent needs evolve, carriers can upskill current employees and recruit expertise from outside of the industry.