Practice and client management

Exploring ways organizations should review, evaluate, and improve deadly weapon incident prevention and response plans and resources.

OpenAI's ChatGPT is poised to redefine how insurers interact with clients.

Leaders found ways to increase well-being and manage better in some of their favorite reads of the year.

The J.D. Power 2023 U.S. Claims Digital Experience Study shows overall customer satisfaction with digital experiences is down from last year.

Big data can tell carriers about potential customers and make a preliminary decision on their insurability.

Allstate adds a gas finder from GasBuddy and a parking reservation platform using SpotHero.

For several years, Brooke Vemuri, vice president of business transformation and engineering at Legal & General America, the U.S. life insurance unit of the global financial company, has led improvements to the carrier's sales, onboarding and other operations processes.

By freeing associates to exercise higher-level judgment, Gen AI could make a 'bionic enterprise' possible, Nationwide's CTO says.

UBI and telematics program information from the top auto insurers.