Practice and client management

The insurer's plans are rooted in understanding the customer journey, says Chetan Kandhari, SVP and chief innovation and digital officer for Nationwide.

Agents who aim to become a true “digital powerhouse” should focus their attention in two key areas: digital marketing and streamlined self-service.

The data types that firms perceive as adding the most value to the business include pre-fill data from third-party vendors, images from cameras and smartphones, PDFs of all sorts of data, and customer segmentation.

People buy insurance for peace of mind, and there are steps insurers can take to help further ease customers’ minds during this difficult time.

Failure to pay attention to accessibility can have several negative ramifications.

Wondering if my experience filing a claim will draw the right conclusions.

How much do we really understand about users’ motivations to use digital products for improving health?

Property and casualty insurance companies improve in digital service after significant investment in direct-to-consumer websites and mobile design.