Practice and client management

How embedded insurance could challenge and benefit the insurance industry.

Digital Insurance spoke with Anshuman Prasad, global head of risk analytics at CRISIL, a risk advisory firm.

Automation can enable insurance providers to resolve common policyholder requests faster.

Most consumers expect their insurance company to be able to interact with them through all digital channels.

Insurer adds options to property and general liability coverages

Virgil R. Miller will succeed Teresa L. White.

The path to artificial intelligence implementation can be costly and arduous. Are financial leaders reaping the benefits?

The U.S. government has been increasingly concerned about companies making false advertisements to consumers about deposit insurance.

Solving for the customer resolves retention issues.

Creating an open API architecture gives mid-size agencies the modern, digital-first tools to compete with larger insurance players.

Aviation faces significant challenges that are affecting rates and challenges attracting and retaining highly skilled talent.

Digital Insurance spoke with Keith Meier, chief operating officer of Assurant.

There is a gaping hole in the financial system in North Minneapolis, where people are preyed upon by payday lenders and fringe bankers, according to Debra Hurston, executive director of the Association for Black Economic Power. Hurston is creating a credit union for this community to help break residents out of a cycle of exploitation and debt. But the issue is far bigger than one city, and the opportunity is one that any bank or credit union can seize.

Digital Insurance spoke with Brian Poppe, senior vice president for technology modernization at Mutual of Omaha.

Jennifer Helms, Boston Mutual’s executive vice president, will lead the department.

Customer satisfaction in insurer's digital offerings declined this year, according to the J.D. Power 2022 U.S. Insurance Digital Experience Study.

As much as consumers' financial services needs have evolved in the last two years, so have executives' demands and expectations of their innovation initiatives.

Legacy carriers must work to up their digital capabilities and online user experience.

Organizations are driving to become fully automated enterprises, but single point solutions are putting that goal at risk.