Practice and client management

The insurer will continue to improve its machine learning technology as it adapts and learns from customer inquiries.

The primary uses are for sending alerts, notifications and reminders, marketing messages, streamlining account registration and protecting accounts with two-factor authentication.

Spending on core systems and digital innovation is high, but CIOs are spending a lot of time meeting data security needs, says Novarica.

How do insurance technology startups stand out in a crowded field? DI asked a few to show how.

Carrier will offer all policy services, from quoting to claims, completely online via its customer portals.

Artificial intelligence, intelligent apps, immersive-experience devices among Gartner’s technologies to watch.

Carriers need to listen to their policyholders' interaction desires and respond nimbly, say panel of leaders from AIG, Farmers and other firms.

The digital renter's insurance startup says that eliminating the deductible helps it gets closer to its goal of a customer-optimized insurance product.

Companies with good remote work procedures can easily switch from in-office setups to work from home or work from alternate location needs.

Other claims data also can show individuals on electricity-dependent equipment, says Karen DeSalvo, MD.

Agine development can help carriers realize their digital goals faster than traditional methods.

Take a look at this year's Women in Insurance Leadership honorees preparing for their Digital Insurance photoshoot.

The island is mostly insured by local firms, though it has been seeking more international interest.

The company is developing an instant-issue platform that delivers life policies to customers without fluid testing.

Executive's priorities are transitioning the product-centric organization to one focused more on the customer.

Security First, Florida’s second-largest home insurer, has seen about 15% of claims in the storms aftermath filed through its app.

Carrier is looking to develop customer experience comparable to that of Amazon and Google, according to Cathleen Scerbo, VP of IT business operations.

Survey of members shows it’s common practice, and CMS should stop it, says Robert Tennant of the Medical Group Management Association.

One week after the Houston area was flooded, and as Florida reels from a second strike this weekend, the focus turns to how to best safeguard systems and data in the event of disaster.

Head of middle office, Americas is responsible for designing a cost effective, consumer-facing model for the carrier.