Puneet Bhasin arrives at the carrier by way of Waste Management, and will lead the company's new multi-year digital transformation initiative.

Developers can now really push the limits of their artificial intelligence platforms, giving them not just more human-like and life-like speech patterns, but also more accurate responses.

Otonomo has developed technology to make it easier to distribute connected-car data by securing, anonymizing and aggregating information while adhering to regulations.

AI promises to disrupt insurance and to provide major competitive advantage. The result is a flood of investments for leading players.

The Japanese company that has been aggressively supporting insurance startups is pushing values too high, some fear.

Carriers who develop internal innovation capabilities can outrun disruptors thanks to industry knowledge and information resources.

Biometric and mobile technology offer carriers opportunities to engage customers more often and with more value.

Several top colleges and universities are offering courses and concentrations in applying data to the sector.

CDPs enable reliable and standardized data to inform consistent, data-driven customer engagements, which is where data becomes information.

Insurers can expect to receive a lot of update requests during the claims process, and should turn to AI to process them efficiently.

The industry is not just building for prime, low-risk, high-end customers: The more sustainable value comes from a little bit of revenue from a lot of customers.

Innovation teams understand that the connected world is evolving rapidly, and that competition is coming from industry newcomers as well as incumbents.

Four out of five employees surveyed see significant opportunity for AI to create a more engaging and empowering workplace.

Bruce Gifford is selected for the role after serving in the P&C carrier's actuarial department since 2009.

We have seen solutions with a specific focus are easier to utilize in practice than general solutions that look to leverage an emerging technology for multiple use cases.

The former Esurance VP says incumbent carriers have an advantage in underwriting expertise and should explore emerging technologies to boost that.

Despite being the number one investment priority of CIOs today, few say they have reached a level of maturity in their data management efforts.

The application, developed with Cambridge Mobile Telematics, is the latest example of carriers turning to telematics to thwart distracted driving.

Carriers are transitioning to a 'channelless' experience, where onboarding and service can begin and end at different touchpoints.

Incumbent insurers are becoming more active than ever in the insurtech sector, defining its path.