Competition, regulatory compliance and cost cutting still drive life insurance product lifecycle management (PLM).To remain competitive in an economy with a demographic of escalating baby boomer prospects, developing and maintaining a constant flow of new product offerings requires agility, expert communication between work groups and technology to support the effort.

We've seen a lot of wacky technology job titles come and go over the years, especially among those "bleeding-edge" financial and technology companies that found themselves in fast company circles. What ever happened to the "minister of progress" or the "chief imagination officer"? Today we are seeing legitimacy offered to the "business architect," "process analyst" and "SOA enterprise architect."One name that I've always found rather interesting is "data steward." The title has been around for several years, chiefly as additional iterations of "database administrator," "data analyst" and "data master."

SAFECO NAMES WILLIAM JENKS AS CIO

NEW CSF DESIGNER FEATURESMetavante Corp., Milwaukee, has added a number of features to its CSF Designer document composition application:

Insurance CFOs seem to be get-ting a bad rap. According to a recent study, insurance finance executives are so busy dealing with compliance obligations and administrative duties, they are finding it difficult to support their CEOs' growth initiatives.Developed in cooperation with The Economist Intelligence Unit, a London-based provider of industry analysis information, IBM's 2005 Global CFO Study reflects the responses of some 900 senior finance executives across the communications, distribution, financial, industrial and public sectors in 74 countries. Of those 900, 44 respondents came directly from the insurance industry.

For many insurance companies, the challenges involved in processing claims are ongoing. Because claims often involve multiple decisions, data from various sources, and task handoffs, it's clear why carriers see the potential for improved customer service and financial results from streamlining manual claims processing.After recognizing many opportunities to automate its manual processing decisions, Blue Cross and Blue Shield of North Carolina (BCBSNC), headquartered in Durham, decided to dive right in. "We process more than 30 million claims annually, and about 12% have to be manually handled in some fashion," explains Sherman Owens, BCBSNC vice president, quality and compliance. "As you can imagine, there's a lot of costs associated with that."

The NAIC formation of a task force to examine climate change comes on the heels of devastating back-to-back hurricane seasons that caused a record $30 billion in U.S. insured losses in 2004 and as much as $60 billion in insured losses from Hurricane Katrina alone in 2005. Insurance Networking News magazine recently interviewed Tim Wagner, director of the Nebraska Department of Insurance, who is co-leading the task force, to find out what the NAIC hopes to achieve.INN: Who at the NAIC became aware of the issue, and how was it pushed forward on the agenda?

Last year was a turning point for cyber attacks. It was the year when the predominant threats on the Internet transitioned from being perpetrated by hobbyist hackers to criminals.This is according to a recent report issued by Counterpane Internet Security Inc., a Mountain View, Calif.-based provider of network protection services, and MessageLabs Ltd., a provider of messaging security with regional headquarters in New York City.

For some time now, insurance companies have made technology investments a priority. The result? Instead of disparate, paper-based information residing in hard-to-access metal file cabinets, all kinds of e-data languish in disconnected computer systems.Now, insurance companies are realizing that if they do not find a better way to use this data, the whole foray into information technology might go for little more than naught. That's where performance management "scorecard" systems come into play.

UNIVERSAL SIGNS SEVEN-YEAR BPO AGREEMENTUniversal Insurance of North America, Sarasota, Fla., has signed a seven-year agreement with CGI Group Inc. valued at between $45 and $75 million for policy and accounting business process services (BPS). Montreal-based CGI will process Universal's personal lines (book of business) including homeowners, dwelling-fire, auto, and umbrella in Texas and Florida. CGI will continue to support Universal's business processing needs as they expand their services into new markets. As part of this agreement, CGI will open a processing facility in Tampa to support Universal Insurance and other Florida-based insurance customers. CGI will initially hire 50 professionals and expects staff to grow to more than 200 professionals over the next two years.

Business rules have become a hot topic. At an industry event such as ACORD/LOMA, you'll hear many vendors talk about having business rules. We've all been here before; the buzz makes it hard for many of us to consider what we really need in those rules that help us automate processes such as claims and underwriting. Much of what we are struggling with is whether we should buy proprietary business rules capabilities that have been built into our applications, or if we should demand that our application vendors use enterprise-strength business rules solutions.Let's discuss the spectrum of what business rules can be. First, flexibility is important. At one extreme is the ability to change parameters, such as age, within the pre-defined rules for a given decision. At the other extreme are flexible solutions, where any new rule that relates to the problem can be added. The first is great when the rules are known, consistent and won't change. But, often the original application design doesn't consider industry, market and legal changes that cause us to have to define new rules we had not considered might be needed. As we have seen over the past 20 years, flexibility is critical to our ability to keep our application current.

Hamilton, Bermuda - Accenture Ltd. launched a technology delivery center in Pune, India, for software outsourcing and systems integration services. The facility is Accenture's ninth delivery center in India and represents further expansion of the company's Global Delivery Network.The new delivery center provides application outsourcing and systems integration services across the full range of technology capabilities. The center develops capabilities in enterprise technologies from Germany-based SAP and Siebel (Oracle Corp., Redwood Shores, Calif.); Net-centric technologies like Java and Microsoft; business intelligence and testing.

Durham, N.C. - The Insurance Accounting & Systems Association (IASA) reports that more than 125 insurance industry CFOs have registered to attend the 3rd Annual IASA - CFO Roundtable on Tuesday, June 6 in Boston. As part of IASA's Executive Education Program, the sessions to be presented have been designed to cater to the specific needs and interests of professionals in high-level insurance financial positions.

Boston, Mass. - Players in the global financial services industry must invest in innovation to drive competitive differentiation both with other financial institutions and adjacent industries - as well as to achieve bottom line results.

Boston - AIR Worldwide Corp. (AIR) released Version 8.0 of CLASIC/2, CATRADER, and CATStation, AIR's catastrophe risk management systems. The version 8.0 releases include updates to several of AIR's catastrophe models and a number of software enhancements to make catastrophe analyses more efficient.

London - Already in use by leading insurance companies, the IT Infrastructure Library (ITIL) will continue to gain popularity, notes London-based independent market analyst Datamonitor.

LAS VEGAS, Nev. - Recognizing outstanding accomplishments and achievements as well as leadership in the implementation of standards, The Association for Cooperative Operations Research and Development (ACORD), Pearl River, N.Y., held its 14th Annual ACORD Awards ceremony at the ACORD LOMA Insurance Systems Forum in Las Vegas this week.

Las Vegas, Nev. - The Association for Cooperative Operations Research and Development (ACORD), Pearl River, N.Y., released the first component of the ACORD Standards Framework, the organization announced at its annual meeting this week. The framework, an initial content release (ICR) of the single business data/information dictionary, brings together three groups of information:

Fremont, Calif. - A recent study on underwriting in the $222 billion commercial lines insurance industry has revealed that U.S.-based property/casualty insurers are taking new approaches to risk assessment and acceptance to sustain profitable growth in their business. The study, commissioned by Infosys Technologies Ltd. and conducted by TowerGroup, was designed to assess the strategic direction and readiness of the commercial underwriting market, from both business and technology perspectives.The study found that P&C commercial insurance companies are choosing to make the strategic shift toward "flow" and "transaction" underwriting to build competitive advantage and gain profitable market shares. Flow underwriting promotes straight-through underwriting for risk classes that were previously underwritten through manual, subjective evaluation by underwriters.

Boston - Fidelity Investments and WebMD Health Corp. are expanding their relationship to integrate WebMD's health care cost planning tools with the Fidelity HSASM, Fidelity's health savings account (HSA) product launched in December.