The ethics of AI in insurance

Ethical considerations around the use of data for insurance purposes has been a constant thread through the digital age. From questions around price optimization and credit scoring to new debates around data crawling, insurers are faced with decisions to leverage data sources for a variety of purposes and risk consumer and regulatory blowback. When it comes to using data to feed artificial intelligence, the debates could reach a fever pitch. If AI is going to be empowered to make decisions at some future state, are insurers making sure that those machines are doing so without being inculcated with unconscious biases that have plagued the industry? In this panel discussion, Digital Insurance editor in chief Nathan Golia and insurance leaders will talk about how insurers can meet this daunting challenge as the pressure to digitally transform processes using next-generation technology grows.