Seamless customer interactions

As policyholders and brokers increasingly seek digital self-service options when interacting with an insurance company, carriers need a tool that enables customers and agents to interact in any channel.

The Glia Interaction Platform provides all channels of engagement, including chat, phone, and video, and enables seamless transitions from one channel to another.

In this short demo from the recent DigIn conference, Ryan Clissa, Director of Sales, Insurance, highlights how the Glia Interaction Platform is helping insurance companies redefine how they interact with policyholders and agents.

• Reporting consolidates data from all interactions though one platform
• Sell more online
• Improvs the overall customer experience, as seen in higher CSAT and NPS metrics.
• Increase servicing efficiency and satisfaction
• Build broker loyalty and portal adoption