Customer Engagement

Research from TransUnion's 2026 Property and Casualty report reveals that carriers must meet evolving communication expectations.

The path to achieving sustainability for auto insurers is an understandably complex operation.

Cyber insurance can provide peace of mind and affect customer acquisition and retention.

Allstate adds a gas finder from GasBuddy and a parking reservation platform using SpotHero.

Growth alone is not enough to sustain a business in the long term.

Personalization isn't so much a trend as an expectation.

Personal insurance shouldn't be a mystery.

90% of SMBs surveyed by NEXT are underinsured.

Digital Insurance spoke with Tony Laudato, vice president of marketing and combination products at Munich Re.

A new research report from SMA reveals that 85% of personal lines insurers are currently developing or deploying channel expansion strategies.

Three examples of how industry leaders are building brands and growth strategies based on personalization.

Can time to first contact predict how well an adjuster will handle a claim journey from start to finish?

Farmers, CNA and The Hartford share resources.

The goal should be to expand payment types and access options to give policyholders greater control of their experience.