Joe McKendrick

Recently deployed capabilities find use cases for the technology in auto and marine coverage.

CSS insurance uses fast sentiment analysis on communications, helping the insurer steer customers toward the best treatment option.

Moving applications from legacy systems to digital ones takes more than simply swapping underlying hardware or adopting cloud.

Five ways that digital technology is transforming the insurance workplace just as much as product.

Carriers are able to leverage delayed flight information to provide customers with various other options of travel, similar to the hospitality online marketplace.

Increasing adoption of digital processes, artificial intelligence and machine learning is opening up new opportunities for the profession.

The increased pressure to 'go digital' has attracted new blood ready and willing to take part in the transformation of the industry.

New business models based on blockchain and cognitive intelligence are coming, which will lead to the introduction of smart contracts for greater efficiency.

Machines are taking over much of the grunt work associated with tasks, elevating the roles of humans to adopt more strategic roles.

Larger, incumbent companies are finally learning the rules of the disruption game, and are coming back stronger than ever.

Incumbents benefit from high barriers to entry, but are themselves less efficient and innovative, Accenture claims.

Skill shortages, funding issues and other structural problems hamper efforts to modernize systems and processes for insurance companies.

No matter how much data is available, there needs to be a cadre of professionals who make sure AI and analytics systems are on target.

Insurers looking to leverage automated, AI-driven customer communications need to make sure they offer value.

There will always be a need for informed agents to provide the human touch that distinguish insurance as a people-centric industry.

While the concept may seem bewildering, it actually is based on a basic six-step process.

And insurers are ready to feed that beast, as initiatives at MetLife and others show.

Efforts to make AI more accessible also may alleviate the shortages of data and computer scientists.

The industry's human element is an asset that can’t be abandoned, especially at a time when disruptors are attempting to come in from all directions.

Because they gather and hold so much data, carriers enjoy a supreme advantage as data-driven models take over.