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Carriers' tech advances lessen emphasis on manpower in Harvey response
With data warehouses and modern reporting tools, insurers are better equipped to understand the impact of the catastrophes.
Chatbots driving down costs in customer service
Robos, which can help speed up issue resolution, will account for savings of more than $8 billion per year by 2022 says Juniper Research analyst Lauren Foye.
KC Life deploys new document management system
Insurer adopts Xpertdoc's CCM platform to improve workflow and customer engagement.
Insurance customers will have to get used to talking to machines
Accenture study finds robots, not humans are the future of customer service.
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