Customer service

A new research report from Digital Insurance highlights some of the risks and opportunities for the insurance industry in 2025.

It's essential for insurers to be ready when disasters strike.

When it comes to pricing property risk and assessing the impact of severe weather events, catastrophe models are the backbone of the process.

High winds continue to impede firefighters' progress in the Pacific Palisades and Eaton fires.

Experts suggest the life insurance industry is set to experience growth this year as more insurers deploy technology.

Sentry Insurance announced the completion of its acquisition of The General from American Family Insurance for $1.7 billion.

The insurance industry is on the precipice of transformation, driven by sophistication in AI, changing market conditions and modern technologies.

Life insurers and distributors urgently need to shatter their reliance on outdated processes to fix the customer satisfaction problem.

Companies should adopt a privacy-first approach to biometric authentication.