Customer service

Insurers that invest in modernizing how funds are held, moved, and monitored will be the best positioned.

The top areas where AI chatbots are reshaping the insurance customer experience.

Hi Marley has a mission to empower the insurance industry to communicate simply and build trust.

Policyholders and claimants expect the payment process to be an easy and transparent aspect of the claim process.

Life insurance companies concerned about digital customer experience, according to research from Equisoft in collaboration with the Life Insurers Council

Insurance carriers can increase success by strengthening partnerships with agencies.

Embedded insurance leverages data and tech to offer coverage seamlessly online, meeting customers when and where they need it.

Insurance needs to move from value chains to ecosystems capable of maximizing value for a customer.

Customer expectations continue to evolve, and technology-based strategies must focus on their needs and preferences.

Effective claims automation requires a cultural shift that prioritizes people, processes and strategic alignment.

The integration of cell phones into daily life makes mobile engagement a top strategic priority for insurers.

Slow repair cycle times, widespread premium increases and the volume of catastrophic events all contribute to dissatisfaction, according to the U.S. Property Claims Satisfaction Study from J.D. Power.

CoreLogic rebrands as Cotality; Plymouth Rock collaborates with NWN, plus more insurtech news

Customers want more self-service options, requiring carriers to continue their focus on updating their technology options.

Three lessons in how affinity distribution can drive financial protection and long-term financial goals of communities.

Insurance is about sustainability, it provides a layer of financial support to families, businesses and communities.

The future of insurance isn't about replacing people with machines, but enabling people and technology to collaborate effectively.

Research reveals three key areas where an empathy-first approach from carriers can mitigate stress and improve the overall policyholder experience.

Voice is having a resurgence as an engagement channel and insurance organizations are wise to examine the relevance of IVR more closely.

The latest Insurance Personal Lines Trends and Perspectives Report from TransUnion.