Customer service

Insurance professionals share predictions related to artificial intelligence and insurtech for 2026.

Three things brokers can do to retain and grow their client base through M&A transitions.

Overall satisfaction is highest when customers receive status updates from mobile apps, according to the J.D. Power's 2025 U.S. Claims Digital Experience Study.

A better approach is to offer communication options intentionally, not reactively.

Parametric providers can notify policyholders when an event triggers a claim, which can then be processed in days, helping customers get back to business more quickly.

2025 Women in Insurance NEXT honoree, Korey Bruner, is vice president of underwriting operations, inland marine, for Argo Group.

Insurance has always been about helping people survive the unexpected and that survival has never been more vital and complex.

Insurance companies must take a fresh look at the billing and payments experience.

Vendors should focus on integration, interoperability and reliability.

Insurance companies must rethink legacy processes and embrace technology.

Matthew Porcelli, a meteorologist at The Weather Company, shares information about how weather data is necessary for insurance companies to provide information to policyholders.

Life insurance should continue to evolve by adding flexibility, accessibility and immediate value.

Behavioral science offers solutions to aid in customer comprehension of life insurance.

Insurers should adopt a customer-first strategy that fuses high-tech tools with high-touch engagement.

How to build a more resilient and efficient CAT playbook through communication automation.

Consumer-facing applications like chatbots and personalized product recommendations make interactions faster, more tailored and more transparent.

Insurers are reimagining operating models, products and value propositions.

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about how AI is being used to improve the customer experience.

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about necessary skills and what insurance companies should be investing in.

Progressive and GEICO tied for first overall in the Mobile Insurance Scorecard Q3 2025 by Keynova.