Customer service

Kyle Krumlauf, director of industry analytics for CCC Intelligent Solutions examines the impact of technology in the personal and commercial auto spaces.

A new study asked insurance providers their thoughts on claims, risk, AI, climate change and more.

Joan Woodward of the Travelers Institute discusses the shifting dynamics of the modern workplace and the importance of focusing on mental well-being.

Sure, an embedded software insurtech, started on an airplane.

Embedded insurance is breaking down barriers to coverage.

Automation is not a one-size-fits-all solution and can take many different forms.

To keep pace with emerging risks, insurers must carefully identify which technologies can truly mitigate risk and reduce losses.

A new research report from Digital Insurance highlights some of the risks and opportunities for the insurance industry in 2025.

It's essential for insurers to be ready when disasters strike.

When it comes to pricing property risk and assessing the impact of severe weather events, catastrophe models are the backbone of the process.

High winds continue to impede firefighters' progress in the Pacific Palisades and Eaton fires.

Experts suggest the life insurance industry is set to experience growth this year as more insurers deploy technology.

Sentry Insurance announced the completion of its acquisition of The General from American Family Insurance for $1.7 billion.

The insurance industry is on the precipice of transformation, driven by sophistication in AI, changing market conditions and modern technologies.

Life insurers and distributors urgently need to shatter their reliance on outdated processes to fix the customer satisfaction problem.

Companies should adopt a privacy-first approach to biometric authentication.

With advancements in technology, changing consumer expectations and a growing focus on sustainability, insurers must adapt.

Responsible AI governance should be a foundational construct of any insurance carrier'sAI strategy and needs to be considered at each and every stage of the Gen AI journey.

Paper checks can delay the claims payment process for policyholders, but many companies are still hesitant to move to a digital payment system.